Do they speak good English?

We have a strict hiring process to ensure we select top talent. All our virtual assistants (VAs) have previous remote work experience and excellent English skills. Our higher-tier VAs are fluent in English at a native level.

How soon can you replace my VA?

Simply provide us with a 1-week notice before seeking a replacement. This allows us to inform your current VA professionally and ensures a smooth transition while securing a suitable replacement for you.

Who manages them?

You'll handle the onboarding, training, management, and direct collaboration with your virtual assistant, much like any internal hire. We take care of logistics like payroll and benefits for your VA. Additionally, we offer support in upskilling, coaching and monitoring if any performance issues are raised by our clients.

How much does a VA cost?

We'll work with our client to cater to their budget. Costs can be adjusted based on the specific skill sets your project demands, ensuring a perfect fit for your needs.

What if my VA is no longer a good fit?

When partnering with Talento, enjoy the peace of mind of our satisfaction guarantee. If you ever feel dissatisfied with your VA or believe they're no longer the right fit, we'll provide a replacement VA at no additional cost.

What is a Virtual Assistant?
A virtual assistant (VA) is a remote professional who provides administrative, technical, or creative support to businesses or individuals.

How do you ensure the security and privacy of sensitive lead or prospect information?

All remote customer service assistants undergo comprehensive training in fundamental information security practices. Additionally, they have access to resources for ongoing learning, which they are actively encouraged to utilize. Should you wish to implement additional information security